'Dealing With People You Can't Stand - How to bring Out the Best in People at Their Worst', book by Rick Brinkman, Rick Kirschner

in 'Dealing With People You Can't Stand - How to bring Out the Best in People at Their Worst', book by Rick Brinkman, Rick Kirschner, difficult people can be divided into several classes.

1. the tank
2. the sniper
3. the grenade
4. the know-it-all
5. the they-think-they-know-it-all
6. the yes person
7. the may be
8. the nothing person
9. the no person
10. the whiner

in this book, the authors write about the character of each class of difficult person, the skills and strategy to defuse such attitude. yea read it and practice it. but from my experience the most class of people that I faced was from the 'the they-think-they-know-it-all'. may be from my culture, they need to do that to disguise their incompetency or low-esteem. you figure.