- failure to make a great first (and second impression)
- mirror the other person style
- the lead
- lead with your tune of talking
- flubbing the story
- what is the intention in telling the story
- why
- would the story create misunderstanding
- forgetting the art of listening
- listen instead of hear
- let the person speak his version of the story
- help someone create himself by listening to him
- know the audience, use discrimination and avoid jokes
- a good listener is a a brilliant conversationalist
- arguing with the intent to harm
- discuss the issue with fact
- criticism & being too 'honest'
- destructive criticism is meant to hurt/ humiliate, manipulate/ control, blame/ create gain, get attention
- criticize the behaviour
- don't demean: first empathy then critic
- critic on behaviour which can be changed
- create a conversation which show 'togetherness' to solve the problem
- make sure people know that you're criticize at
- don't belabor the point
- look for non-verbal communication
- avoid comparing people
- ask for specific change
- don't set a tone of anger etc
- show you understand how's the other person feeling
- reread writing on critic
- start of with something good
- reaffirm your support and confidence to the person
- hostility and contempt
- labeling
- non-verbal
- covert insults and humiliation
- ignoring the non-verbal communication
- ignoring the cycle of effective communication
- make people special
- create a safe environment
- let a person have a moment of spotlight
- treat people as you want people to treat you
GREENHOUSE GAS RELEASED: 0.117 kg
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