technology

above is the picture of one of the many communication towers in my country. this one is more than 500 feet high, towering a small capital city of one of the states. the tower has two elevators that will bring us to an observation deck. it is said that this tower is 19th highest telecommunication tower on earth. statistic.

with such achievement as the background, I had my mobile phone blocked 4 times: twice on 6 April last week and twice today. the culprit: I paid my bill through an agent counter. the agent made a mistake on the account number. it's funny to note that the agent is actually an outlet of the parent company of my mobile service provider. but I understand that they are separate entity.

what made me 'more' felt as a commoner was that I need to keep on calling several times to have my story heard by the 'customer' service personnel. the 'story' was also recorded 'for our improvement process', or so their answering machine claim. finally my wife, whose name is used as the registered owner of the number, asked the money whereabout. and as what we were expected, the money is now in the mobile provider company's pocket but they need a long time to do the correction MANUALLY! so much of their self claim "Customers are always on top of our priority list". to rub salt to the wound, they need to do it MANUALLY. remember the tower in the picture? it is owned by the parent company of the mobile service provider. what a joke. don't get me wrong. I'm not live in a troubled country such as Libya or Yemen. I'm a citizen of a country which GDP (nominal) is at the top 40 (statistic for 2010, IMF).


so what ever the numbers on the economic scales (GDP, per capita, what ever), once you are a commoner, you are doomed to be a commoner to the bunch of people who claim "customers are always on top of our PRIORITY list". good heaven.