Wednesday, 20 April 2011

listening, '8 Barriers to Communication & How to Overcome Them' by Kevin Hogan and Ron Stubbs


above is a picture of a cassette player courtesy by getty image. once I had that kind of player. my friends and I love to listen to it. we listened to all sort of music from death metal to richard marx. we also listened to political and sports event broadcast by radio station. yea, we listened.

right now I'm reading a book by Kevin Hogan and Ron Stubbs, '8 Barriers to Communication & How to Overcome Them'. one of the chapters, 'the forgotten art of listening', they write about the different of 'listening' and 'hear' and about 'already always know' person: the person who always cut in while we're talking and they give their own version of OUR ideas/ stories.

frankly though I developed a love to read books for the past a decade or two, I never like to read about communication, psychology, motivational and the likes. not until recently. if only I read those books earlier... ok, back to the topic. 

we had this deputy director whose style of communication exactly resembles the 'already always know'. try give out ideas and all you get is "we've already think about it" before you can finish you words. at one time (during a discussion on legal electrical matters) I was so sick of his style I had to say "look, I'm a professional  electrical engineer and I'm also doing an exam in legal-related for electrical engineer. and if you don't trust me let me get a copy of the (Electrical) Act now". I felt disgusted. at the other point of time when he expressed his demoralise due to lack of participation from other meeting members, I stood up and said "it's only once and you feel to back down. we've been all the while have to talk to you with your ...... style of communicating". it's really bad. I wish I read books on communication earlier...

I read that World War I was a product of, among others, miscommunication! http://www.digitalhistory.uh.edu/database/article_display.cfm?HHID=524

GREENHOUSE GAS RELEASED: 0.2 kg

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